Last Updated

09/02/08

Technical Support
RMA / Repairs
 
Read the terms and conditions below before you return your item(s). A RMA form is provided below to return your item(s).  
 

Return for Warranty & Repairs:
    Items may be returned for repairs to R.L.C. Enterprises, Inc. provided each item returned must have an RMA Form filled out and returned with that item.  An RMA number is not needed but a completed RMA form is required for each item returned for repair.  You should remove extra stand-offs, do not disassemble the unit. Pack your system carefully to prevent shipping damage and insure your system for possible shipping damage. You are responsible for all shipping to and from R.L.C. If the unit is not properly packaged or shipped, R.L.C. reserves the right to refuse this service and void the existing warranty. R.L.C. Enterprises, Inc. will determine if item is covered by warranty and will repair or replace that item at R.L.C. Enterprises, Inc. option and will ship the item back to the customer the best way possible, up to a maximum cost of $20 returned shipping (R.L.C. Enterprises, Inc. discretion). Anything over $20 dollars is the responsibility of the customer to cover the difference (over seas customers will be required to pay most of the shipping charges because it is more expensive to ship over seas). If item is not covered by warranty, customer will be contacted with estimate of repair or replacement cost prior to completion of repairs. R.L.C. Enterprises, Inc. reserves the right to determine if items are covered by warranty or not. Items altered or modified by customer may void warranty if so determined by R.L.C. Enterprises, Inc. Repairs not covered by warranty are guaranteed for 30 days. Repairs covered by warranty are guaranteed for the remainder of the warranty period or 30 days, what ever period is greater.

 
   


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