Last Updated

06/15/08


Customer Only Technical Support Request Form

Please complete the form below to request technical support for a product you are currently using.
Refer to Terms And Conditions For Technical Support for details regarding technical support provided by R.L.C.

We need all of the requested information in order to route your request to the proper support person. If the form is not completed you will not receive the support requested. If you are not a current customer and have technical questions regarding a product of interest, please use the following form instead.
Non-Customer Technical Form

Company Information:


Company Name: Required
Your Name: Required
Email: Required
Phone Number: Required

Mailing Address:

Mailing Address:

If the product was not purchased by your company, please provide the name of purchaser:

Company Name:

Board Information:

Please choose your current board?
Required


If unit boots and runs operating system, please provide the following:

Operating System Version: Required
You will find this information on the screen during the initial boot load. For new XScale units the OS Version is located on the desktop or right click on My Device and select properties.

If unit does not boot and you do not know the OS version, you must provide the serial #:

Serial #:
You will find the serial number label on the back of the unit on the main board.

Technical Question:

Briefly describe your technical problem: Required

 

 
 

Generally you can expect a reply within one working day. You may be contacted by phone if we feel the need.
   
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