Engineering Technical Support
Terms and Conditions

    R.L.C. Enterprises, Inc. will provide FREE of charge, 30 days of phone-in engineering technical support and six (6) months of email initiated engineering technical support with the purchase of a new Windows CE development package. This initial 30 day period of direct phone support is to help you evaluate our products and get your software development environment up and running.

    Each time you purchase another Windows CE embedded computer the six months of email initiated technical support is started over. If your six (6) months of technical support has ended, and you pay to Upgrade Your R.L.C. Windows CE Development System, your six months of email initiated technical support is again started over.

    Technical support for Microsoft Embedded Visual Tools and customer application software will also be supported only if R.L.C. can easily provide such support. If R.L.C. feels we are not able to provide adequate answers to software development tools and software application questions, you will then be directed to research the question for yourself or contact Microsoft or Intel for additional technical support. In order to request technical support after the initial 30 days you must use the Current RLC Customer Technical Support Request Form. R.L.C. will answer your email technical support request by email or phone at the option of R.L.C.

    R.L.C. Enterprises, Inc. reserves the right to limit technical support services to a reasonable level at any time without notice. R.L.C. technical support is not intended for application development or programming support. R.L.C. reserves the right to limit technical support to R.L.C. hardware, the development environment, and R.L.C. provided demo programs.