We are committed to protecting your privacy and security. We value the relationship we have with you, and will do nothing to violate your trust in us. Because of this commitment, we never sell, rent or trade email addresses with any other company. And we utilize state-of-the-art security software to protect your financial information.

What information do you need to provide?
     When you place an order, we need to know your name, your company name, email, shipping and billing address, phone number, credit card number and expiration date. This allows us to process and deliver your order, and to send you updated information on our products and about our company.

     Any non-public personal information that you may provide via our sites will be used solely for the purpose stated on the page where it is collected.

     If you would like to receive online newsletters from us regarding new products, information about our technology or online order and shipping confirmation, you will need to provide us with your email address.

     R.L.C. will not sell, license, transmit or disclose this information outside of R.L.C. and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable R.L.C. contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

How do I discontinue email newsletters?
     At the bottom of each email is information about removing your name from our email list. Simply follow the instructions and we'll remove your name. Please note that it may take several days for the change to take effect, and you may receive emails during that time.

     After you make a purchase, for your convenience we will still send confirmations and information about your order. We may also contact you by phone or postal mail if we have questions regarding your order.

How can you contact us with your questions or comments?
     See Contact us to choose from several methods available to get in touch with us. We're always happy to answer your questions or listen to your comments.

How do we protect your personal information?
     We use state-of-the-art technology to encrypt your financial information before it is sent. The ordering area of our site is protected this way and is referred to as "secure." Secure transmission is not necessary for our product pictures or general site information and is not used there. This keeps our site faster and your experience more enjoyable. And you never have to worry about sending us your credit card information.

     You should also be aware that when you visit our web sites, we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these web sites.

Linking to other sites
     From time to time, R.L.C. web sites may provide links to other web sites, not owned or controlled by R.L.C., that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other web site owners or the content or accuracy of those other web sites. Links to various non-R.L.C. web sites do not constitute or imply endorsement by R.L.C. of these web sites, any products or services described on these sites, or of any other material contained in them.